ご注文品はSingpost/ Aramex Internationalの配送となります。
日本：ご注文合計金額がSGD 50（税込）以上で送料無料となります / 全国一律税込SGD15
COVID-19 UPDATED RETURNS & EXCHANGE POLICY
In view of COVID-19, your safety and wellbeing is our priority. In this unprecedented time, we are not accepting exchanges of jewellery for hygiene reasons. If you would like to view the pieces in real life, please visit our physical stockists (with social distancing measures in place) or view our Instagram profile to see how the jewellery pieces look on our customers ☺
We hope to seek your understanding and cooperation with our efforts in keeping you safe and well.
GENERAL RETURNS & EXCHANGE POLICY
Most pieces are handmade to order, please consider this factor when you make your purchase. We do not accept returns nor exchanges for custom items such as those with engraving and bespoke pieces.
All sale items are final, strictly no exchange or refunds are allowed.
If any item is sent wrong by us or items got damaged during delivery, please contact us as soon as possible so we can assist you on the matter within 7 working days. All THREEONETWOFIVE items have a 6-month warranty, effective from the date of order.
International returns are welcomed but return shipping fees will be borne by customer.
It is required that you track all shipments and pack your returned goods securely. THREEONETWOFIVE is not responsible for lost returns or items damaged in transit which will result in ineligible refund.
UNSURE OF RING SIZING
If you are unsure of your ring size, you can get your fingers sized at most local jewelry stores or purchase our adjustable ring sizer. You can also refer to the Ring Size chart available on every ring listing on our website.
Please email firstname.lastname@example.org for questions or concerns regarding your return or DM us on Instagram @threeonetwofive for quicker replies!
Should you be eligible for a refund (on a case by case basis), please allow 3-5 business days after we have received the returned goods for the refund to be paid to the account used by the original payment method.
If a piece gets damaged and you need a repair, please email email@example.com to inquire. Let's do our best to prolong the lifespan of each jewellery instead of throwing them away! You can read more on our jewellery care tips here.
If you would like your ring sized up or down there will be additional charges involved depending on material and complexity of design.
If you would like to replate certain pieces of your jewellery - whether it's from THREEONETWOFIVE or not - please email us with photos attached of the pieces you would like to replate. Currently, most of our gold pieces are plated in 18K yellow gold. Plating fee starts from SGD20.
All in all, we will do our best to serve you with whatever we have and whatever we can so you can wear meaningful jewellery and be happy. So, thank you for reading this :-)
- Cotton pouch
- Silver polishing cloth (if you have purchased any sterling silver items)
- Packed in recyclable box
When you have received your order:
Reuse the paper box as many times as you can before you recycle it. Use it to store not-in-use cables, batteries, stationeries etc. Some of our customers have used it to store their accessories when traveling!
Reuse the cotton pouch for your mini toiletries, makeup, first aids etc. I personally use them to store my earphones.
Always consider reusing before you send them away for recycling! 👍
Frequently Asked Questions
- Can I do without the box?
Unfortunately we had some bad experiences when we shipped without the box. Earring posts gets bent or detached. We really don't know what happens during delivery. We have to ship your order in the box to prevent damage and as a way to make your parcel more "obvious" so that it will not be overlooked in the delivery warehouse. Alternatively, you can select "Self Collect" option to save on packaging!
- Can I get more cotton pouches?
We limit one cotton pouch to one order. If you need more, you can purchase them here.
Thank you for your understanding! 😊 Please let us know how we can do better too, via Instagram or you can email to firstname.lastname@example.org
Handmade with good intentions. As natural materials are used, do expect some slight irregularities, making the piece you own one of a kind.
Not sure how this looks on you? Visit our stockists or visit our studio to try these on.
Some of our jewellery pieces are customisable: gemstones, length and plating. Drop us an email and we will love to help!
Frequently Asked Questions
How do I care for my jewellery?
Most of our pieces are made with sterling silver and stainless steel. Under humid conditions, even precious metals like sterling silver will oxidise overtime. Wipe jewellery with polishing cloth provided. (Free with any purchase of sterling silver items!)
For stainless steel products, just wipe the jewellery clean — removing any dirt and debris — before you store them in your jewellery container.
For more useful information, you can read our detailed blog post on the materials we used for your jewellery here.
A little care goes a long way.
How do I measure my ring size?
We recommend that you measure the circumference (i.e around your finger) rather than diameter for more accurate measurements. You can also find a ring size guide along with instructions how to measure your ring size under every ring listing.
Alternatively, we recommend using our adjustable ring sizer. (It's free of charge!)
How long will my order take?
We ship ready stock items within 1-3 business days. For made to order items such as custom signet rings, it takes 4-5 weeks at least.
ESTIMATED DELIVERY SCHEDULE
Singapore: 1-3 business days
Southeast Asia: 5-7 business days
Rest of the World: 7-14 business days