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FREQUENTLY ASKED QUESTIONS
Generally, sterling silver and stainless steel pieces are safe to wear in shower which makes it perfect for everyday wear.
Just take extra step of caution for gold plated items, as exposure to water and harsh chemicals from soaps can wear the plating off quicker over time.
We usually don't advise customers to wear your big hoops in shower, to avoid getting caught in your hair and towel!
Even solid gold will turn dull over time due to wear and tear.
You may see some oxidation on your sterling silver pieces if left in the open, but this is easy to resolve by wiping it with the Silver Polishing Cloth provided with every purchase of sterling silver items.
Additionally, you might want to consider the Silver Polishing Liquid if you have many silver jewellery. Dip and it's shiny!
We recommend that you measure the circumference (i.e around your finger) rather than diameter for more accurate sizing. You can also find a ring size guide along with instructions how to measure your ring size under every ring listing.
RETURNS & EXCHANGES
Frequently Asked Questions
Your order is eligible for exchange within 14 days from date of order.
Item must be returned back to studio either by drop-off or shipping before we can approve of an exchange.
Item value that is higher than the returned will require additional top up.
Sale items are not eligible for returns & exchange.
Most products can be resized in studio on the same day. Depending on availability of parts and materials, in the event that the product cannot be resized, you may exchange for other equal value items.
All sales are final for custom signet rings or any custom/ bespoke jewellery hence it is non-exchangeable nor refundable.
Frequently Asked Questions
Some of our customers have came to us with their treasured collection and repurposed them into new jewellery. From dismantling of old pieces, gemstone setting to fabrication, we got you covered.
We enjoy a challenge and let's chat to see what ideas you may have.
Yes! Whether it is an item bought from THREEONETWOFIVE or not, we like to help you extend the lifespan of your favourite jewellery.
Repair fees start from SGD5 for simple services such as replacing a link, changing of hooks etc.
For more complicated repairs that require welding or gemstone setting, please email firstname.lastname@example.org for more information or contact us below.