COVID-19 SHIPPING & DELIVERY UPDATES:
We are constantly keeping up with the updates on the news and government policies. Your order may be delayed during this period due to the increase of online shopping across the world. This has caused an influx of deliveries to be made by our local post office and the delivery partners we work with. We hope to seek your understanding as we aim to deliver your order safely and surely.
1. Local deliveries will still be done via Singpost's Smartpac. This is fully traceable via this link and will be delivered to your letterbox as we do our part for contactless delivery. Kindly make sure your letterbox is cleared so that the postmen can place it safely in your letterbox.
2. International deliveries will be done via Aramex. This is fully traceable and you will receive an email update when your order has been shipped. Kindly leave us with your phone number and email address so you will receive notifications regarding your parcel's status.
Free shipping on all orders
Free shipping for orders above SGD50
+ SGD12 for orders below SGD50
Some of THREEONETWOFIVE pieces are made to order. For this reason we cannot provide exact shipping dates. Please allow a 1-3 business days (for regular items) and 1-4 weeks window (for custom & bespoke items) for your delivery.
If your order is a gift and needs to be delivered by a certain date we will do our best to accommodate your request—please include your instructions in the order notes or drop us an email to firstname.lastname@example.org. If the item you requested is in stock, it will be mailed out within 3 days of your order.
If you are ordering an in stock item with a jewelry item that is made to order: The order will be mailed when all items on the order are available to mail.
All of our packages are traceable. You will receive a tracking number with the respective delivery provider from us.
If your package is lost or stolen we will do everything we can to assist you. However, we are no longer responsible for packages once they are in transit.
The customer is responsible for payment of all duties or taxes imposed by the destination country for delivery. If you have any questions or problems during check out please email email@example.com and we will do our best to resolve the issue.
Please kindly note that we cannot accommodate resize requests for international customers.
RETURNS & EXCHANGE
Most pieces are handmade to order, please consider this when you make your purchase. We do not accept returns nor exchanges for custom items such as those with engraving and one of a kind fine jewellery.
All sale items are final, strictly no exchange or refunds are allowed.
International returns are welcomed but return shipping fees will be borne by customer.
Please allow 3-5 business days after we have received your return for the funds to return to the account used as your original payment method.
If you are unsure of your ring size, you can get your fingers sized at most local jewelry stores or purchase our adjustable ring sizer (discount code will be emailed to you to offset the cost of the sizer). Kindly note that we cannot accept exchanges due to incorrect sizing.
Please email firstname.lastname@example.org for questions or concerns regarding your return.
It is required that you track all shipments and package your return securely. THREEONETWOFIVE is not responsible for return merchandise lost or damaged in transit.
If a piece gets damaged and you need a repair email email@example.com to inquire about your specific case. Let's do our best to prolong the lifespan of each jewellery instead of throwing them away!
If you would like your ring sized up or down there will be additional charges involved depending on material and complexity of design.
If you would like to replate certain pieces of your jewellery - whether it's from THREEONETWOFIVE or not - please email us with photos attached of the pieces you would like to replate. Currently, most of our gold pieces are plated in 18K yellow gold. Plating fee starts from SGD20.
All in all, we will do our best to serve you with whatever we have and whatever we can so you can wear meaningful jewellery and be happy. So, thank you for reading this :-)