LOCAL ORDERS (SINGAPORE)
Local deliveries will be fulfilled and is fully trackable via Singpost or NinjaVan (for larger items).
- Singpost will deliver straight to your letterbox.
- NinjaVan will notify you when your order is arriving and offers up to 3 delivery attempts.
International deliveries will be fulfilled by Aramex. This is fully traceable and you will receive an email update once your order has been shipped. (Please check your Spam/ Junk folder!)
IMPORTANT: Kindly leave us with your phone number and email address so you will receive notifications regarding your parcel's status.
To avoid shipping delays, please furnish us with the correct address and contact information. Thank you! ☺
ORDER PREP TIME
All orders made on threeonetwofive.com will be shipped from our studio in Singapore.
Ready stock items: 1-3 business days
Custom & bespoke items (including those that require engraving, gold plating and resizing): 4-5 weeks
If your order is a gift and needs to be delivered by a certain date we will do our best to accommodate your request—please include your instructions in the order notes or email firstname.lastname@example.org
All of our packages are traceable. You will receive a tracking number with the respective delivery provider from us.
If your package is lost or stolen, we will do everything we can to assist you. However, we are no longer responsible for packages once they are in transit.
The customer is responsible for payment of all duties or taxes imposed by the destination country for delivery. If you have any questions or problems during check out please email email@example.com and we will do our best to resolve the issue.