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Packaging

All orders made via THREEONETWOFIVE online store will be packed in a cotton pouch and cardboard box to protect the jewellery during shipment. 
All standard orders will come like this:
  1. Cotton pouch 
  2. Silver polishing cloth (if you have purchased any sterling silver items)
  3. Packed in recyclable box
 
For gifting, we can give you a card for you to handwrite your message for the recipient or we can handwrite for you too! Simply leave your message on the "Note" section upon checkout.
 

When you have received your order:

Reuse the paper box as many times as you can before you recycle it. Use it to store not-in-use cables, batteries, stationeries etc. Some of our customers have used it to store their accessories when traveling! 

Reuse the cotton pouch for your mini toiletries, makeup, first aids etc. I personally use them to store my earphones.

Always consider reusing before you send them away for recycling! 👍

 

Frequently Asked Questions

  • Can I do without the box?

Unfortunately we had some bad experiences when we shipped without the box. Earring posts gets bent or detached. We really don't know what happens during delivery. We have to ship your order in the box to prevent damage and as a way to make your parcel more "obvious" so that it will not be overlooked in the delivery warehouse. Alternatively, you can select "Self Collect" option to save on packaging! 

  • Can I get more cotton pouches?

We limit one cotton pouch to one order. If you need more, you can purchase them here.

 

Thank you for your understanding! 😊 Please let us know how we can do better too, via Instagram or you can email to hello@threeonetwofive.com