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Returns & Exchange


COVID-19 UPDATED RETURNS & EXCHANGE POLICY

In view of COVID-19, your safety and wellbeing is our priority. In this unprecedented time, we are not accepting exchanges of jewellery for hygiene reasons. If you would like to view the pieces in real life, please visit our physical stockists (with social distancing measures in place) or view our Instagram profile to see how the jewellery pieces look on our customers ☺

We hope to seek your understanding and cooperation with our efforts in keeping you safe and well.

 

GENERAL RETURNS & EXCHANGE POLICY

Most pieces are handmade to order, please consider this factor when you make your purchase. We do not accept returns nor exchanges for custom items such as those with engraving and bespoke pieces.

All sale items are final, strictly no exchange or refunds are allowed. (ie. 3 for 2 Sterling Silver sale, orders used with discount codes etc)

If any item is sent wrong by us or items got damaged during delivery, please contact us as soon as possible so we can assist you on the matter.

 

INTERNATIONAL RETURNS

International returns are welcomed but return shipping fees will be borne by customer.

It is required that you track all shipments and pack your returned goods securely. THREEONETWOFIVE is not responsible for lost returns or items damaged in transit which will result in ineligible refund.

 

UNSURE OF RING SIZING

If you are unsure of your ring size, you can get your fingers sized at most local jewelry stores or purchase our adjustable ring sizer (discount code will be emailed to you to offset the cost of the sizer). You can also refer to the Ring Size chart available on every ring listing on our website.

Please email carolinegohj@gmail.com for questions or concerns regarding your return or DM us on Instagram @threeonetwofive for quicker replies!

 

REFUNDS

Should you be eligible for a refund (on a case by case basis), please allow 3-5 business days after we have received the returned goods for the refund to be paid to the account used by the original payment method.

 

REPAIRS

If a piece gets damaged and you need a repair, please email carolinegohj@gmail.com to inquire. Let's do our best to prolong the lifespan of each jewellery instead of throwing them away! You can read more on our jewellery care tips here.

If you would like your ring sized up or down there will be additional charges involved depending on material and complexity of design.

If you would like to replate certain pieces of your jewellery - whether it's from THREEONETWOFIVE or not - please email us with photos attached of the pieces you would like to replate. Currently, most of our gold pieces are plated in 18K yellow gold. Plating fee starts from SGD20.

 

All in all, we will do our best to serve you with whatever we have and whatever we can so you can wear meaningful jewellery and be happy. So, thank you for reading this :-)