Delivery


COVID-19 SHIPPING & DELIVERY UPDATES:

We are constantly keeping up with the updates on the news and government policies. Your order may be delayed during this period due to the increase of online shopping around the world. This has caused an influx of deliveries to be made by our local post office and the delivery partners we work with. We hope to seek your understanding as we aim to deliver your order safely and surely.

1. Local deliveries will be done via Ninjavan. This is fully traceable via this link and will be delivered to your doorstep. Ninjavan will notify you when your order is arriving and offers up to 3 delivery attempts. 

2. International deliveries will be done via Aramex. This is fully traceable and you will receive an email update when your order has been shipped. Kindly leave us with your phone number and email address so you will receive notifications regarding your parcel's status. 

 

To prevent delay in delivery, please make sure you provide the correct address and contact information.

 

SHIPPING FEES

Destination 

Rates

Singapore 

 

Free shipping for orders above SGD10

+ SGD3.20 for orders below SGD10

Ship-out days: Mondays & Wednesdays

Malaysia 

 

Free shipping for orders above SGD50

+ SGD12 for orders below SGD50

Japan 日本

 

SGD30以上のご注文で送料無料

+ SGD15未満の注文の場合はSGD30

Rest of the World 

 

Free shipping for orders above SGD120

+ SGD40 for orders below SGD120

 

 DELIVERY

Some of THREEONETWOFIVE pieces are made to order. For this reason we cannot provide exact shipping dates. Please allow a 1-3 business days (for ready stock items) and 3-4 weeks window (for custom & bespoke items such as those with engraving and gold plating) for your delivery.

If your order is a gift and needs to be delivered by a certain date we will do our best to accommodate your request—please include your instructions in the order notes or drop us an email to carolinegohj@gmail.com. If the item you requested is in stock, it will be mailed out within 3 days of your order.

If you are ordering an in stock item with a jewelry item that is made to order: The order will be mailed when all items on the order are available to mail.

All of our packages are traceable. You will receive a tracking number with the respective delivery provider from us.

If your package is lost or stolen we will do everything we can to assist you. However, we are no longer responsible for packages once they are in transit.

 

INTERNATIONAL SHIPPING

The customer is responsible for payment of all duties or taxes imposed by the destination country for delivery. If you have any questions or problems during check out please email hello@threeonetwofive.com and we will do our best to resolve the issue.

Please kindly note that we cannot accommodate resize requests for international customers.